COMPLAINTS PROCEDURE

We recommend that you first report complaints to us by emailing support@biqbask.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 It is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission, which can be found at http://ec.europa.eu/odr. pending, you are free to file your complaint through the European Union platform.